Services & Support - IT Support , Computer Support

Service provision involves the application of skill and experience to achieve objectives, and may include the supply of Hardware and/or Software. Various types of Service Level Agreements are available.

• Installation and set-up of Computers, Software and Peripherals, including Servers and complete Networks.
• Integration of Computers and NC Machines
• Installation and set-up of Interactive Whiteboards and Projectors.
• Provision and integration of Telephone services. Such facilities may include Analogue, ISDN, or Voice-over-Internet Protocol (VoIP).
• Fault finding and repair, both on-site and remotely, for most makes of PCs, Workstations, Servers, Laptops and Peripherals.
• Implementation of Virtual Private Network (VPN) and Remote Desktop Protocol (RDP) functionality, enabling Users at remote locations to access LAN and WAN Networks, using Broadband or GPMS. This is a particularly useful facility for integrating satellite offices, and for staff who need to access and process data, using Laptops and Pocket PCs (PDAs), when they are away from the office
• System extension and enhancement.
• Upgrade of most makes of PCs, Workstations, Servers, and Laptops.
• Hardware and Software maintenance.
• Comprehensive spares finding service, enabling repair of obsolescent and obsolete equipments.
• Security aspects.
• Managed Support.

Ancillary services provided by SES Computing include:

• Analysis of system operation, efficiency, and reliability.
• Assessment of security measures, and provision of enhancements to security systems.
• Hardware/software audits.
• Help-desk for Clients.

Good security is imperative to prevent hackers getting access to your important data or interfering with the smooth operation of your Systems. New threats need to be identified quickly, and appropriate countermeasures implemented. SES Computing provides consultancy, design, penetration testing and auditing of security measures.

• Security afforded by physical design of Network Infrastructure.
• Access Security afforded by measures such as Procedures, Firewalls and Protective Software.
• Camera-based systems for Intruder detection and notification.

SES is able to provide a high level of support for business critical equipment. The level of support and the response to problems will be tailored to suit your requirements, taking account of the nature of the equipment involved, its applications, and costs.

• Design, supply and upgrade of network systems to provide adequate redundancy for critical components.
• Remote System Monitoring, 24 hours a day, 7 days a week, for critical File Servers and other items.
• Remote analysis of problems and their resolution. Many problems can be resolved without the need for a site visit.
• Fast response site visits for the solution of critical problems.
• Site visits, within an agreed timeframe, for the resolution of non-critical problems.
• Site visits, either scheduled or by invitation, to undertake tasks such as preventative maintenance, software upgrade, hardware upgrade, and general liaison activities with the client and system users.
• Operation of a Help-desk, whereby unlimited support is available to system users, by phone, email or fax.

SES Computing offers a comprehensive repair and upgrade service.

• Fault finding and repair of most makes of PCs, Workstations, File Servers, Laptops and Printers.
• Comprehensive spares finding service, enabling older equipments to continue in service, when necessary.
• Upgrade of most makes of PCs, Workstations, File Servers, and Laptops.