Care Sector Case Study

Our care sector customer owns a chain of 6 care homes, and is active nationally in the Extra Care, Live-In and domestic sectors over several different locations.

Enhancing Communication Capabilities

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SES Cloud Services Integration

SES Computers stepped in to provide a comprehensive cloud-based solution tailored to the client's needs.

Challenge

Each location hosted various leading-brand phone PBX systems of varying ages. Most of it was end of life with attendant maintenance, reliability and support issues.

Our customer was also concerned about the upcoming retirement of the copper phone network.

The SES Computers Approach

SES Computers approached this issue via a project to move every customer location onto our 3CX cloud phone system whilst virtualising every local phone number and routing through rented SIP trunks.  The 3CX  system is scalable and feature rich, meeting the requirements for unified comms and operational needs.

Issues with maintenance of end of life equipment, difficult management and up-to-date features are now resolved. Instead of being limited to a system locked into a single manufacturer, 3CX allows the company to pick hardware from a range of manufacturers; desk phone, mobile and PC soft-phone setups.

The result is a fully converged modern phone system that empowers the customer to deploy setups from a very wide range of types and hardware.

“We were very pleased with the outcome of this project and the professionalism of SES.  At all stages, the project progressed smoothly and we are very pleased with the outcomes”

Conclusion

The client now enjoys the use of a phone system that is essentially company-wide, connecting every office and home into one system that works through the extent broadband connections.  New DDI numbers can be issued for any area code and with any CLI required in a matter of minutes.

The sales and recruitment departments now enjoy the ability to select precisely which CLI the user wishes to display, with an available number for every area code in the UK.

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