Transforming IT for a Dorset Accountancy Firm
Discover how a Dorset accountancy firm transformed its IT infrastructure to support hybrid working, enhance data security, and streamline client communication for over 150 local businesses and individuals.
Client Overview
A Dorset accountancy firm with 25 employees serves over 150 local businesses and individuals, requiring a robust IT infrastructure to support hybrid working, data security, and client communication.
Challenge
- Unreliable internet disrupted online filing and meetings.
- Slow, outdated desktops hindered remote access.
- Inconsistent IT support led to downtime and frustration.
- Outdated communication systems lacked a unified platform.
“SES Computers revolutionised our IT and communications, making us more efficient and secure.”
Solution
SES Computers implemented a comprehensive IT and communication solution tailored to the firm’s needs:
- Managed Internet: High-speed fibre broadband with failover for 99.9% uptime in Bournemouth with our reliable managed internet service.
- Cloud Desktop: Migrated to secure, scalable cloud desktops for seamless access to applications from any device.
- Managed IT Services: Provided managed IT support with 24/7 monitoring, patch management, and endpoint security, including Cyber Essentials compliance.
- 3CX Hosted VoIP: Provided a 3CX phone system with integrated voice, video, and chat system, improving internal and client communication.
- Support and Training: Dedicated helpdesk with 4-hour onsite response and staff training on new systems.
Outcome
- Reliable Connectivity: Reduced connectivity issues by 95%.
- Enhanced Productivity: Improved application access speeds by 40%.
- Robust Security: Achieved zero security incidents and GDPR compliance.
- Improved Communication: Streamlined calls, reducing handling time by 30%, increasing client satisfaction by 20%.
- Cost Efficiency: Lowered maintenance costs by 25%.
How can SES Computers Help You?
Get in touch with us today. Our team will take the time to understand your business needs and deliver tailored solutions. With over 30 years of experience across diverse industries, we’ve helped clients in Dorset and surrounding areas enhance security, streamline operations, and optimise performance.