Modern Phone Systems in Care Homes

So, you’ve heard that BT are retiring the current phone network ‘by 2025’! You are receiving the cold phone calls from a succession of sales-persons from phone companies. ‘You need to change over to a new contract or your care home might/kind of/maybe/possibly could lose access to the phone network! Act now!!’

Panic not! The facts are that you do definitely need to do something…but what? Don’t allow yourself to be railroaded into signing up to a new contract that you may not completely understand.

What are ‘Cloud’ Phone Systems?

Cloud phone systems rely on internet connectivity to transmit voice data instead of traditional copper wires used in landline systems. This allows for greater flexibility and accessibility since users can make and receive calls from anywhere with an internet connection

Cloud phone systems are highly scalable, allowing businesses to easily add or remove users/extensions as needed without the hassle of installing additional hardware or infrastructure. This makes them ideal for businesses of all sizes, from small startups to large enterprises.

Cloud phone systems often come with a range of advanced features and functionalities that are not available with traditional phone systems. These may include voicemail-to-email transcription, auto-attendants, call forwarding, call recording, virtual receptionists, conference calling, and integration with other business applications such as CRM (Customer Relationship Management) software.

There are other systems out there, but we supply phone software called 3CX.

Cloud Phone Systems in Care Homes

The wonder part about migrating to a system like 3CX is the ease with it can be achieved.

Contact us and we will meet to consider what you currently have, what you pay and which new features you would like to try?

• • We can install a grid Wi-Fi network if you don’t already have it so that you can have cordless phone coverage throughout the home. You don’t have to have this by the way, or if you already have Wi-Fi, we can use it.

• • We can install the 3CX app software on any mobile handset (including your private one) that will make it function like an office phone both inside and outside the home.

• • You can now field calls if the office is empty. You could even field calls for your care home whilst queue for lunch in town, or working from home even.

• • You can have a mixture of physical desk phones and mobile, or all desk phones. Whatever suits your new found flexibility on the home. More time for supporting the residents, or less overhead the choice is yours.

• • You will have as many concurrent incoming lines to your care home as you have devices and people. It’s just concurrent outgoing lines that you pay for. The rent is a few £ a month, and you get 5000 free mins to landlines and 3000 to mobiles per line per month. Basically no more call costs.

• • You can also have phone extensions on user’s PCs Mix and match, it’s up to you.

To top it all off, you can also offer your Residents their own personalised phone service separately from your office phones, but all working at the same time and completely secure.  You could give each one of them their own number and phone, or have just one number for all of them, or a mixture.  We can also support rental and usage charges for those Residents who wish to have their own number.

There is so much more and we’ve got you covered for any and all of it. Contact us, or give us a call on 01305 825500. We will spend as much or as little time with you as suits, we’ll explain the options and help you make an informed choice.