What is the difference between Level 1, Level 2, and Level 3 support?

Level 3 (£30/user/month) offers unlimited remote support, proactive monitoring, and basic cybersecurity - ideal for startups and small businesses. Level 2 (£40/user/month) adds on-site support, dedicated assistance, and Dark Web Monitoring - suitable for growing SMEs. Level 1 (£75/user/month) is our premium service with 24/7 monitoring, Microsoft 365 license included, AI-powered threat protection, and Cyber Essentials certification - perfect for businesses requiring maximum security and support.

How quickly can you respond to IT issues?

We typically provide on-site IT support within 2 hours for urgent issues across Dorset and Hampshire. For remote support, we respond immediately during business hours (9am-5:30pm, Monday-Friday), with 24/7 monitoring (on Level 1) identifying and resolving many issues before you even notice them.

Do you support small businesses?

Absolutely! We specialize in providing scalable IT support services to small and medium-sized enterprises (SMEs) across Dorset, Hampshire, Wiltshire, and Somerset. Our Level 3 package starting at £30/user/month is specifically designed for smaller organizations and startups, with solutions that grow as your business grows.

What is Cyber Essentials and do I need it?

Cyber Essentials is a government-backed certification that demonstrates your commitment to cybersecurity. It's increasingly required for government contracts and supply chain partnerships. Our Level 2 package includes Cyber Essentials Basic certification readiness support, while Level 1 includes full certification with the IASME fee covered.

How does proactive IT monitoring work?

We use advanced monitoring tools to watch your IT systems 24/7 (on Level 1). This technology identifies potential issues—like failing hardware, security vulnerabilities, performance problems, or suspicious activity—and alerts our team so we can fix them before they cause downtime, data loss, or security breaches.

Can you help with Microsoft 365 and cloud migration?

Yes! We're experts in Microsoft 365 implementation and cloud migrations. All our managed IT packages include Microsoft 365 management and support. We handle everything from initial planning to secure setup, data migration, user training, and ongoing support—ensuring your team can collaborate effectively in the cloud.

Managed IT Services & IT Support

Q: What are the benefits of using Managed IT Services?

The main benefits include: Reduced downtime - we proactively monitor your systems to prevent issues. Cost savings - outsourcing is often cheaper than maintaining an in-house IT team. Expert knowledge - access to a wide range of specialized IT skills. Focus on your business - let us handle IT while you concentrate on growing your business. Scalable service - our solutions grow with your business needs. Enhanced security - comprehensive cybersecurity protection for your data and systems.

Q: Where do you provide IT support?

We are located at Unit 15, Maritime Business Centre in Portland, Dorset. We provide managed IT support for businesses throughout Dorset, Hampshire (including Portsmouth and Southampton), Somerset, Wiltshire (including Swindon), and across the UK with remote support available nationwide.

With over 30 years of experience, SES Computers is your trusted Managed Service Provider (MSP) for comprehensive IT support across Dorset, Somerset, Wiltshire, Hampshire, and the UK. We specialise in delivering bespoke IT solutions for small and medium-sized businesses across healthcare, retail, hospitality, education, manufacturing, and research.

All Inclusive Managed IT Services for SMEs

At SES Computers, we provide tailored IT solutions designed to meet the specific needs of small and medium-sized businesses. Our managed IT services offer proactive monitoring, cybersecurity, and support to keep your business running smoothly. Whether you’re looking for cloud solutions, network management, or comprehensive IT support, our expert team ensures your technology works efficiently, reducing downtime and costs. We handle your IT so you can focus on growing your business.

What Sets Managed IT Services Apart from Standard IT Support?

A managed IT services package goes well beyond the basics of a standard IT support contract. Rather than just stepping in when something goes wrong, managed services take a proactive approach—monitoring your systems, anticipating issues before they impact your business, and offering ongoing guidance to help you make strategic technology decisions.

Fully Customised Solutions

Tailored to your unique needs, rather than a one-size-fits-all service.

Dedicated Team

Acts as an extension of your business, developing an in-depth understanding of your operations and goals.

Strategic Partnership

Not just technical fixes—your IT infrastructure supports business growth with strategic advice.

Continuous Improvement

Regular reviews ensure your technology plan evolves with your business needs.

Key Features of Our Managed IT Support

Proactive Monitoring and Support

SES Computers offers proactive IT monitoring and support during business hours, ensuring your systems run smoothly and efficiently. This approach helps SMEs in Dorset, Somerset, Wiltshire, and Hampshire minimise downtime and maintain productivity.

Cost-Effective IT Support

Outsourcing your IT needs to SES Computers is a cost-effective alternative to an in-house IT team. Our managed services offer predictable monthly costs and access to the latest technology, ensuring you stay on budget.

Dedicated IT Support Engineer

A dedicated IT engineer to meet your support needs, delivering personalised IT support tailored to your business. Our expert ensures swift resolutions, addressing issues efficiently to minimise downtime.

Scalability and Focus on Core Business

As your business grows, our IT solutions scale with you. By outsourcing your IT to SES Computers, you can focus on your core activities, knowing that your IT needs are in the hands of experts.

Compliance and Disaster Recovery

We help you navigate complex IT compliance requirements and offer robust disaster recovery solutions. Our services ensure your business remains compliant and prepared for unexpected events.

All-Inclusive IT Service

SES Computers provides a complete managed IT service that handles everything from daily support and maintenance to long-term IT planning. You’ll have a single point of contact for all your IT support.

Our Managed IT Support Packages

We proudly provide reliable managed IT support and security services that you can easily access. Please note that all prices are exclusive of the current VAT rate.

Level 3

£30 per month per user

Perfectly tailored for smaller organisations and startups, this package offers the peace of mind of unlimited remote support alongside robust built-in cybersecurity. Experience the confidence that comes from knowing your business is protected and always connected.

Additional Shared/Server devices are £15 per month per device
Agreed SLAs
Unlimited Remote Only Technical Support
Microsoft 365 Management, Support, Security & Data Backup
Remote Monitoring and Management
Endpoint Detection and Response (EDR) with Advanced Threat Protection
Advanced Email and Data Protection
Microsoft & Apple Update Patch Management
Cyber Security User Awareness & Training Suite
Annual rolling agreement. Invoiced monthly.

Level 2

£40 per month per user

Enhancing our outstanding Level 3 support and security services, we’re excited to introduce personalised on-site support visits and dedicated assistance for achieving Cyber Essentials certification readiness. Experience the next level of service designed to empower and protect your organisation!

Additional Shared/Server devices are £10 per month per device
Agreed SLAs
Unlimited Remote Technical Support
On-Site call outs where required
Microsoft 365 Management, Support, Security & Data Backup
Remote Device Monitoring and Management
Endpoint Detection and Response (EDR) with Advanced Threat Protection
Advanced Email and Data Protection
Microsoft & Apple Update Patch Management
Cyber Security User Awareness & Training Suite with Dark Web Monitoring
Cyber Essentials Basic certification readiness (IASME fee not included)
Onboarding Audit & Documentation
Annual rolling agreement. Invoiced monthly.

Level 1

£75 per month per user

Experience the full array of Level 1, enhanced with cutting-edge security technologies from our most trusted vendors. This premium package provides your organisation with unparalleled support and proactive security measures, ensuring your peace of mind in an ever-evolving landscape. Embrace the confidence that comes from the highest level of protection available.

Includes Microsoft 365 Business Premium License
Additional Shared/Server devices are £5 per month per device
Enhanced Agreed SLAs
Unlimited Remote Technical Support
On-Site call outs where required
Microsoft 365 Management, Support, Security & Data Backup
24/7 Proactive Advanced Microsoft 365 Security Monitoring
24/7 Remote Device Monitoring and Management
Endpoint Detection and Response (EDR) with AI-powered Advanced Threat Protection
Advanced Email and Data Protection
Microsoft Update Patch Management
Cyber Security User Awareness & Training Suite with Dark Web Monitoring
Cyber Essentials Basic certification including IASME fee
Onboarding Audit & Documentation
Annual rolling agreement. Invoiced monthly

Contact SES Computers for a free consultation. We’re here to support small to medium-sized businesses with Managed IT Support and Services.

Comprehensive Managed Cyber Security

Our fully managed cybersecurity service goes beyond the basics to safeguard your business from ever-evolving threats. We deliver robust, end-to-end protection, combining industry-leading technologies and best practices.

24/7 Threat Monitoring: Continuous surveillance by security experts who respond quickly to potential threats before they become issues.

Advanced Protection Tools: Firewalls, anti-virus (Bitdefender, Sophos), anti-malware, and intrusion detection systems to block ransomware and cyber attacks.

Regular Security Updates: Your systems are kept up to date, closing vulnerabilities and ensuring your defences remain strong.

User Training & Awareness: Security awareness programmes to help your staff recognise phishing scams and suspicious activity.

Data Encryption & Secure Backup: Sensitive data is encrypted in transit and at rest, with reliable cloud backups for quick recovery.

Why Choose Us For Managed IT Support?

SES Computers stands out as a trusted partner in IT excellence, proudly serving businesses across Dorset, Somerset, Wiltshire, and Hampshire from our Dorset headquarters. We collaborate closely with organisations to safeguard systems, streamline operations, and fuel expansion.

Personalized On-Site Assistance

Your dedicated engineer provides reliable, swift support throughout Dorset and surrounding counties, ensuring seamless continuity. We're local, hands-on, and always here when you need us.

Straightforward Billing

Access unlimited IT help through a simple, flat-rate monthly plan—free from surprises, enabling effortless financial forecasting. Know exactly what you'll pay each month with no hidden costs.

Forward-Thinking Oversight

Cutting-edge proactive monitoring anticipates and neutralizes problems in advance, minimizing interruptions and sustaining peak productivity. We fix issues before you even know they exist.

Tailor-Made Strategies

Whether implementing cloud solutions, bolstering cybersecurity, or handling hardware and networking, our offerings align precisely with your objectives. Every solution is customized for your business.

Established Excellence

Backed by 30+ years in the field, our accredited experts offer dependable, community-rooted IT services you can count on. We've been supporting local businesses since before the internet!

Growth-Ready Flexibility

Our adaptable plans evolve alongside your company, balancing expenses with superior tech reliability as you scale. Start small and grow without limits—we scale with you.

Our Customer Reviews

Ready to Outsource Your IT Support?

Contact SES Computers for a free consultation. We’re here to support small to medium-sized businesses in Dorset, Somerset, Wiltshire, and Hampshire with top-tier Managed IT Support and Services.

Unit 15, Maritime Business Park, Portland, Dorset, DT5 1FD.

Mon-Fri: 9am-5:30pm

hello@sescomputers.com

Frequently Asked Questions

What are Managed IT Services?

Managed IT Services are when you outsource your business’s IT needs to a third-party provider. This can include everything from network management and cybersecurity to data backup and help desk support.

What are the benefits of using Managed IT Services?

The main benefits include: Reduced downtime – we proactively monitor to prevent issues. Cost savings – outsourcing is often cheaper than an in-house team. Expert knowledge – our team has a wide area of skills. Focus on your business – let us handle IT while you grow. Scalable service – we grow with your business.

How do I select the right MSP for my business?

Consider the provider’s experience, service offerings, and customer support. Look for an MSP with a proven track record in your industry, comprehensive services, and clear understanding of your IT needs. Check for certifications, client testimonials, and the ability to scale services as your business grows.

Do you provide Managed Cyber Security Services?

Yes, we provide comprehensive Managed Cyber Security Services to help keep your business secure from evolving threats.

Where do you provide IT support?

We are located at the Maritime Business Centre in Portland, Dorset. We provide managed IT support for businesses throughout Dorset, Hampshire (including Portsmouth and Southampton), Somerset, Wiltshire (including Swindon), and across the UK.