Driving E-Commerce Success: The Role of Managed IT Services in Online Retail
Information Technology is an industry that more companies than ever need to rely on.
Managed IT services are growing at 13% around the world, and they are especially important when you’re in e-commerce. eCommerce IT management can help you get more from your business while keeping it more organised.
This article will prime you so that you know why managed IT services are important for your e-commerce company.
What Are Managed IT Services?
Managed IT is a type of Information Technology offered by a company that will handle the work for you. This is different from staffing your own IT professionals.
It’s a valuable investment to make for an eCommerce business, as long as you have a company that provides the full array of services that you need.
How Can Managed IT Help Your E-Commerce Business?
Hiring professionals for your IT support services might mean different things for different companies. You might be a small business that needs a company to take off every aspect of your IT, or you may just need them to take care of a few of your services.
Here are some of the benefits of managed services for e-commerce that you can appreciate no matter what.
You Can Streamline Your Order Fulfillment
Running an e-commerce store is only as successful as your ability to fulfil orders. When you take advantage of IT managed services in the UK, it’s easier to fulfil orders with your e-commerce store.
This keeps your company productive and makes it so that you can hit your sales marks and keep the profits rolling in. Your customers won’t have to wait as long to get their products and services, and your company will be better able to compete.
It Keeps Your Staff Connected
One of the best things that managed IT services pros do is build a communication infrastructure that you can rely on. IT companies will help you out with things like Voice Over Internet Protocol (VoIP) phone systems, optimized e-mail accounts, file server systems, and integrated mobile communications.
When your staff is connected in this way, it helps you to stay in touch and accomplish your goals. This brings all of your departments together and makes sure that details don’t get lost in translation.
Many of these systems are integrated on the same digital interface, making it easier than ever to hold meetings or relay any information.
You Improve Your Cloud Computing
Managing your cloud services will help you out when you run an e-commerce business. If you run an online store, cloud computing can play a lot of different roles for you.
For one, you will have improvements in storage. Instead of needing to buy so many different hard drives, you will be able to store your data in the cloud. Cloud storage is so much easier to scale, and there’s no limit to how often you can upgrade.
You can also take advantage of cloud-based Software as a Service (SaaS), hosted desktops, and other important cloud computing options.
They Can Protect Your Security
You need to stay on top of your security if you want your storefront to stay up. Managed IT companies can provide you with some of the best cybersecurity help that you will find.
By having this measure of protection, you won’t have to worry as much about getting hacked and putting your data at risk. When your e-commerce store gets hit with an attack, it also puts your customer’s credit card information and other important data at risk.
Managed IT companies work tirelessly to make sure that all of your cybersecurity needs are addressed and they constantly track your systems in real-time to make sure that no breaches are happening.
They also help you with backups and will make sure that you have a response plan if you are ever hit with a cyberattack.
You Can Scale and Onboard
Having the help and resourcefulness of a managed IT company can also help you scale your business. These professionals can add VoIP and Private Branch Exchange (PBX) phone lines, onboard new employees, and create new logins quickly and in a streamlined way.
When you can scale your company this quickly, it helps your business to drive more profits and hit all of your goals. This is why so many e-commerce businesses decide to offload these responsibilities to Managed IT companies that can handle them full-time.
There Are Several CRM Solutions
Managed IT companies are also helpful when you need customer resource management (CRM) systems. Your customers will have a clear way to communicate, while your company can track these conversations and respond quickly.
More e-commerce companies are using CRM systems and finding great success with them. Many IT companies can even custom-build one that serves your company more effectively.
It Is a Cost-Effective Strategy
No matter what size your company is, you need to have some strategies for managing your costs. You will find that it is often more cost-effective to outsource your IT work rather than handling all of it yourself.
This is a better way to hit your projections while keeping your spending low.
Find the Right IT Support Services
Having managed IT services is important when you have any sort of e-commerce enterprise.
SES Computers offers the managed IT services that you need to power your e-commerce company. When you are ready to get in touch, send us an online message or call 01305 820300 during office hours.